Help Center

You can quickly check the status of your order by clicking on the My Account link located at the top of every page on the site and by clicking here. You will need your registered email address and password to check your order status.

When you place an order at West Frames you will receive an order confirmation e-mail immediately that will include your order number and summary.

We proudly accept Visa, Mastercard, American Express, Discover, Shop Pay, Google Pay and ApplePay.

All orders placed begin to process immediately, therefore, your card is charged at the time you submit your order.

There is no sales tax collected on any order shipped outside of California. West Frames will collect the appropriate sales tax for orders shipped within the state of California.

West Frames makes every effort to provide high-quality images, and measurements to assist you in selecting your order. However, images may vary in color depending on your monitor color settings. Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your order we suggest contacting us by phone or e-mail in order to further assist you. Please note: We are not responsible for color variations or measurements that slightly off (three inches or less). All Returns will be subject to our return policies & fees.

Acrylic texture-glazed framed arts are becoming more popular in today's contemporary art trends. Acrylic gel texture finish provides a canvas like appeal without glare or reflection. Acrylic gel texture arts comes hand-finished with a non-reflective 100% acrylic polymer coating that protects the art image. This is not the traditional glass or plexi-glass glazing but rather a highly textured gel-coat finish. Images are framed and ready-to-hang.

To prolong the beauty of your new product, please follow these simple instructions:

Dust frames with a soft, non-abrasive cloth dampened with water

Clean glass with a soft, non-abrasive cloth and ammonia-based cleaner

Avoid using excessive amounts of cleaner

Standard shipping is FedEx, UPS, and USPS, depending on the size & weight of your order. Please allow 3-5 business days for production time. Your order will arrive approximately 2-6 business days after orders are processed, and produced. Delivery time does not include Saturdays, Sundays or holidays. Items purchased together will not necessarily be shipped together. All ship times are on business days. 

We send tracking numbers through our automated e-mail system. This will allow you to track your order to your door. You will usually receive a phone call for large items that ship via Freight to work out shipping details.

West Frames offers nationwide delivery within the 48 US contiguous states. Shipments weighing less than 150 lbs. are usually made using common carriers such as FedEx, UPS, and USPS. Items shipped via common carrier will normally take about 5-7 business days or less to arrive at the customer's home once it has shipped. Common carriers do not normally call in advance to schedule a delivery. If the customer is not home, the carrier will generally leave the package at the front door with no signature required.

Items weighing more than 150 lbs. are usually shipped by the freight company. Items shipped via Freight usually take about 7-14 business days to arrive at the customer’s home once it has shipped. The delivery agent will contact the customer to set up a delivery time which is most convenient for the customer.

We currently ship only to the contiguous U.S. (lower 48 states) at this time. Please contact us for rates to Hawaii, Alaska, and Puerto Rico. We regret that we are unable to ship to international addresses including Canada and apologize for any inconvenience. 

Sorry, but we do not deliver to APO/FPO at this time.

Unfortunately, we don't offer expedited shipping. We currently offer standard ground shipping only. Please allow 3-5 business days for production time. Your order will arrive approximately 2-6 business days after orders are processed, and produced.

Shipping charges for your order are calculated and displayed at checkout.

West Frames will gladly accept returns within 30 days of your delivery date unless the item is marked as final sale. Once the item(s) is received by us, in the original packaging with no damage, in new condition, we will process a refund to your original payment account. A Return Authorization number is required.

• The item must be new, unused, unassembled, and in original packaging
• In some circumstances, a restocking fee may apply. A restocking fee is a percentage of the item's price; depending on its condition upon return. 
• We reserve the right to charge a 15% restocking fee on orders over 10 pieces.
• Returns must include an RMA Number.
• Customer will assume the cost of the return shipment and must insured return item(s).
• For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.
• Custom-made or special order items are FINAL SALE and are non-refundable.
• Any taxes charged will be refunded in accordance with state laws.
• Shipping and handling charges are non-refundable.

Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. 

To start a return request, please visit our Returns Center or click here.

Unless the product is defective or the return is a direct result of a West Frames error,  a restocking fee of up to 15% may apply of the purchase price paid less shipping and handling, plus any applicable sales tax, which would be applied through a total reduced refund or credit.

Yes, any merchandise returned to us unauthorized will be refused. Please contact us for an RMA number. Please ship your parcel back to us freight prepaid! We suggest that you use FedEx Ground Service "Insured". Sorry, we cannot accept COD or freight-collect shipments. No goods will be accepted for return without authorization.

To start a return request, please visit our Returns Center or click here.

West Frames will gladly accept returns within 30 days of your delivery date unless the item is marked as final sale. Once the item(s) is received by us, in the original packaging with no damage, in new condition, we will process a refund to your original payment account. A Return Authorization number is required.

Customer will assume the cost of the return shipment and must insured return item(s). 

We do not accept returns/exchanges on custom-made or special order items. These types of sales are Final Sale and are non-refundable and/or exchangeable.

1. Pack all the returned items, along with a packing slip or a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box if you prefer.

2. Go to Fed-ex, UPS, or your local post office, to ship the package. The return address for the package:

West Frames

Attn: Returns

16441 Magnolia Street Suite B

Westminster, Ca 92683

3. You will receive an email as soon as we received your items, and when a refund is issued.

4. The return package MUST be postmarked within the 14 days of  the receiving your return RMA number.

Your return will be processed within 2 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. 

To start a return request, please visit our Returns Center or click here.

We do not accept returns/exchanges on custom-made or special order items. These types of sales are Final Sale and are non-refundable and/or exchangeable.

A significant amount of damage:

If your carton shows a significant amount of damage please refuse the damaged package(s) only and notify us immediately via email.

Slightly damaged:

If your carton appears only slightly damaged, write "Package Damaged" on the Proof of Delivery (POD) form and accept the package for further instructions.

A: If you receive an item that is damaged, defective or incorrect, you must notify us via email within 48 hours of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. 

Please include the following details that apply to your case in your email:

1. A photo of the damage to your item(s) and a photo of the shipping box it arrived in. This is for us to evaluate the damage and approve your request.

2. Your order number with a brief description of the damage. Please let us know if you'd like a replacement or a refund.

3. Email your damaged claim to: cs@westframes.com

We do our best to ensure products are in stock but they can, from time to time, become back ordered or discontinued by our suppliers. We will notify you as soon as we become aware of a back ordered or discontinued. You will be given the option to keep your order (if back ordered) or cancel for a full refund (in either case).

Cancellations will only be accepted within 24 hours of orders being placed if the item has not shipped. Requests to cancel your order can be accepted by email, please contact us by clicking here.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 2-3 business days.

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Due to COVID-19, orders are taking a little longer to process and some packages may be delayed. Please know that our team is working as quickly–and safely–as possible to fulfill orders. Once you place your order, you can expect your package to arrive within 4-10 business days. Thanks for understanding.