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FAQ

General Questions

How do I check the status of my order?

What methods of payment do you accept?

When am I charged for my order?

Do you charge sales tax?

Will my item look exactly like the picture?

What is acrylic gel texture framed art?

How do I care for my new product?

Shipping & Delivery

How long will it take to receive my order?

What about delivery confirmation?

How will you ship my order?

What is free shipping and how do you ship those orders?

Do you ship internationally?

Do you deliver to APO/FPO?

Can my order be expedited?

Returns

What is your return policy?

Do I need an RMA for returns?

How to Make a Return?

What items are non-refundable?

Damaged Items

What do I do if my order arrives damaged?

Refunds & Cancellations

What if my product is back ordered or discontinued?

What is your cancellation policy?

How long does it take to process the refund?

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★ Reviews

Let customers speak for us

35 reviews
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Love the frames!

I have ordered several mirrors and frames from Frames West.... love them all!

Perfect!

I make antiqued mirrors and my client chose this frame. We ended up purchasing twice and both times this frame was sturdy, well made and the service was excellent! This is definitely a go to for my framing needs, thank you!

Westframes is AWESOME!!!

I recently ordered several custom frames and I must say, Westframes is extremely prompt, accurate and professional!!! Thank you for your impeccable service to artists!!!

Picture frame

Very nice frame, thank you.

Worth the Wait

This mirror was back ordered for a month or so but so glad I waited for it. Just beautiful against the pale lilac walls in my bedroom although it would look great in many places throughout our home. Great quality, versatile and good price point. Highly recommend!