Help Center

FAQ

General Questions

How do I check the status of my order?

What methods of payment do you accept?

When am I charged for my order?

Do you charge sales tax?

Will my item look exactly like the picture?

What is acrylic gel texture framed art?

How do I care for my new product?

Shipping & Delivery

How long will it take to receive my order?

What about delivery confirmation?

How will you ship my order?

What is free shipping and how do you ship those orders?

Do you ship internationally?

Do you deliver to APO/FPO?

Can my order be expedited?

Returns

What is your return policy?

Do I need an RMA for returns?

How to Make a Return?

What items are non-refundable?

Damaged Items

What do I do if my order arrives damaged?

Refunds & Cancellations

What if my product is back ordered or discontinued?

What is your cancellation policy?

How long does it take to process the refund?

★ Reviews

Let customers speak for us

60 reviews
95%
(57)
5%
(3)
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Excellent Frames

BEautifully crafted frame - very well packaged. Very happy

Beautiful Frame!!!!

Everything about West Frames is top notch! From their descriptions to their frame photos, you can tell they know framing and they always strive for a good customer experience. Thanks West Frames!

Georgiana Ornate Antique Gold Leaf Wood Baroque Picture Frame

Excellent Frames

Beautiful frames - well constucted - and carefully posted

Excellent product

Great item. Good materials and finishing.