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FAQ

General Questions

How do I check the status of my order?

What methods of payment do you accept?

When am I charged for my order?

Do you charge sales tax?

Will my item look exactly like the picture?

What is acrylic gel texture framed art?

How do I care for my new product?

Shipping & Delivery

How long will it take to receive my order?

What about delivery confirmation?

How will you ship my order?

What is free shipping and how do you ship those orders?

Do you ship internationally?

Do you deliver to APO/FPO?

Can my order be expedited?

Returns

What is your return policy?

Do I need an RMA for returns?

How to Make a Return?

What items are non-refundable?

Damaged Items

What do I do if my order arrives damaged?

Refunds & Cancellations

What if my product is back ordered or discontinued?

What is your cancellation policy?

How long does it take to process the refund?

★ Reviews

Let customers speak for us

65 reviews
95%
(62)
5%
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Exceptional deal

Great quality, excellent packing and bargain price.

Frame

Very beautiful. I bought it for a gift for someone.

Even Better in Person!

This is an incredible wall mirror. The glass of the wall mirror is high quality, and the frame is even nicer than I imagined. The gold antiquing gives it so much versatility. Also, the packaging was amazing. We live in New York and were amazed how secured the mirror was inside of the packaging. Well done all around. Would definitely buy another mirror from West Frames.

Estelle Antique Gold Leaf Wood Baroque Picture Frame with Black Velveteen Liner

Just what I wanted

Heavy, well packed and beautiful. Cannot tell it isn’t wood/leather. Hangers already attached for either vertical or horizontal hanging. Very happy!