Help Center

FAQ

General Questions

How do I check the status of my order?

What methods of payment do you accept?

When am I charged for my order?

Do you charge sales tax?

Will my item look exactly like the picture?

What is acrylic gel texture framed art?

How do I care for my new product?

Shipping & Delivery

How long will it take to receive my order?

What about delivery confirmation?

How will you ship my order?

What is free shipping and how do you ship those orders?

Do you ship internationally?

Do you deliver to APO/FPO?

Can my order be expedited?

Returns

What is your return policy?

Do I need an RMA for returns?

How to Make a Return?

What items are non-refundable?

Damaged Items

What do I do if my order arrives damaged?

Refunds & Cancellations

What if my product is back ordered or discontinued?

What is your cancellation policy?

How long does it take to process the refund?

★ Reviews

Let customers speak for us

54 reviews
94%
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6%
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Beautiful frame

Love our choice, frame was exactly as described and just like the photos. We are very pleased with our purchase and it arrived very quickly. This was my first time buying from West Frames, and I wouldn’t hesitate to purchase from this compant again.

Memphis Distressed Charcoal Brown Gold Rectangle Decorative Wall Mirror

Antique Gold Leaf Frame

My frame arrived and it is exquisite. My customer will love the frame once it is delivered. Thank you for excellent service.

Bella Ornate Embossed Wood Picture Frame Antique Bronze

2nd time as good as the first

I liked the first mirror I bought that soon after I decided to buy another. Extremely satisfied both times. Mirrors are beautiful and arrive well packaged