Help & FAQs

Our frames & mirrors are made to order. Please allow 5-7 business days for production time. Your order will arrive approximately 2-8 business days after orders are processed and produced, depending on your delivery location. Delivery time does not include Saturdays, Sundays, or holidays. Items purchased together will not necessarily be shipped together. All ship times are on business days.

There is no sales tax collected on any order shipped outside of California. West Frames will collect the appropriate sales tax for orders shipped within the state of California.

To cancel an order, you must email us within 48 hours of placing your order to process the cancellation. Any orders placed on weekends will be processed and canceled the following business day. Requests to cancel your order can be accepted by email

We provide one to two-inch frame samples for most of our frames, with the exception of our baroque and plein air picture frames.

The cost is $0.01 each plus $9.95 shipping, or Free Shipping with $99 or more. You can order up to 3 samples. Please Contact Us.

We offer frame matting by request, as an add-on to your frame order. Our matboards are Premium 4 Ply Matboards, available in White, Black or Gray. Please message us for a price quote.

Unless the product is defective or the return is a direct result of a West Frames error, a restocking fee of 20% will be applied to the purchase price paid, less shipping and handling, plus any applicable sales tax, which would be applied through a total reduced refund or credit.

Yes. Whenever you place an order on our website, your credit card information (or other payment method) is protected by Secure Sockets Layer (SSL), a sophisticated technology that encrypts all your private information as it travels over the Internet. For details on this and other ways we protect your security, see our privacy statement.

We do not offer wholesale pricing at this time. We offer bulk discounts for orders with 10+ items. Please email us for more information.

For online orders, we use standard framing acrylic. In-store, we offer a variety of glass and acrylic options for you to choose from.

Unfortunately, we don't offer custom colors.

We offer custom-size framing for most of our frames except for our baroque & plein air picture frames.

Our Baroque & Plein Air Picture Frames are closed corners, ready-made frames & available in the listed standard sizes only, please see the drop-down menu. Custom sizing is not available for these frames.

Please contact us for a custom size price quote by clicking on the "Contact Support" button below.

Please provide the frame style name, color, and size for a price quote. A customized quote will be emailed to you, usually within one business day.

You can easily check the status of your order by clicking on the "My Account" link located at the top of every page on our website. To access your order status, you'll need to enter your registered email address and password. After placing an order at westframes.com, you will receive an immediate confirmation email that includes your order number and a summary of your order. If you cannot find your order number, please refer to your email confirmation or contact us for assistance.

We do our best to ensure products are in stock, but they can, from time to time, become back-ordered or discontinued by our suppliers. We will notify you as soon as we become aware of a backorder or discontinuation of the product. You will be given the option to keep your order (if back-ordered) or cancel for a full refund (in either case).

Yes, our frames have a standard allowance of 1/8" inch. To help your art fit securely inside the frame without being too tight, we typically allow for an extra 1/8th of an inch allowance. So, your frame will be just slightly larger than your art.

Most of our frames have a standard rabbet width, also known as the frame lip, of 1/4", thus the front viewable opening will be slightly smaller. For example, an 8″ × 10″ picture frame is to fit an 8″ × 10″ photo with a viewable opening of 7-1/2" x 9-1/2" inches.

West Frames makes every effort to provide high-quality images and measurements to assist you in selecting your order. However, images may vary in color depending on your monitor's color settings. Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your order, we suggest contacting us in order to assist you further. Please note: We are not responsible for color variations or slight discrepancies in measurements.

We currently ship only to the contiguous U.S. (lower 48 states) at this time. We regret that we are unable to ship to international addresses, including Hawaii, Alaska, and Puerto Rico. We apologize for any inconvenience this may cause.

We currently ship only to the contiguous U.S. (lower 48 states) at this time. We regret that we are unable to ship to international addresses, including Hawaii, Alaska, and Puerto Rico. We apologize for any inconvenience this may cause.

Unfortunately, we don't offer expedited shipping. We currently offer standard ground shipping only. Please allow 5-7 business days for production time. Depending on your delivery address, your order will arrive approximately 2-8 business days after orders are processed and produced.

Free shipping is currently available to the contiguous United States for orders $99 or more. For all orders under $99, the shipping fee is $9.95. Shipping charges for your order are calculated and displayed at checkout.

We ship FedEx and USPS for the US 48 contiguous states.

If an order is returned to us due to an incorrect address, refusal by the recipient, or failure to sign for a high-value delivery, it will be considered an unauthorized return. Unauthorized returns may be subject to a 20% restocking fee, plus the original shipping cost.

If your westframes.com purchase does not meet your satisfaction, West Frames will gladly accept returns within 30 days of your delivery date unless the item is marked as a final sale. Once the item(s) are received by us, in the original packaging with no damage, in new condition, we will process a refund to your original payment account within 2 business days. A Return Authorization Number is required.

We do not accept returns/exchanges on custom-made or special order items. These types of sales are Final Sale and are non-refundable and/or exchangeable.

You should expect to receive your refund within two weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please follow the standard returns procedure to return the items you do not wish to keep and place a new order for the replacement item.