A significant amount of damage:
If your carton shows a significant amount of damage please refuse the damaged package(s) only and notify us immediately via email.
If your carton appears only slightly damaged, write "Package Damaged" on the Proof of Delivery (POD) form and accept the package for further instructions.
If you receive an item that is damaged, defective or incorrect, you must notify us via email within 48 hours of receiving the merchandise. Please keep the original box and packaging materials in the case of damage.
Please include the following details that apply to your case in your email:
1/A photo of the damage to your item(s) and a photo of the shipping box it arrived in. This is for us to evaluate the damage and approve your request.
2/Your order number with a brief description of the damage. Please let us know if you'd like a replacement or a refund.