Help & FAQs

It is very important you inspect the purchase upon arrival. If you receive an item that is damaged, or defective, you must notify us via email within (5) days of receiving the merchandise. All items should be opened and inspected within (5) days of receipt. We will, at our discretion, repair or replace the item.

Please keep the original box and packaging materials in the case of damage. Refunds or replacements for damaged items will be considered for up to a maximum of 30 days. To initiate a damage claim, please email us at cs@westframes.com.

Please include the following details that apply to your case in your email:

1/A photo of the damage to your item(s) and a photo of the shipping box it arrived in. This is for us to evaluate the damage and approve your request.

2/Your order number with a brief description of the damage.

Please keep all boxes and packaging material until your claim is resolved. West Frames will not be held liable for any repackaging fees that will incur due to original packaging being disposed of.

If your westframes.com purchase does not meet your satisfaction, West Frames will gladly accept returns within 30 days of your delivery date unless the item is marked as final sale. Once the item(s) is received by us, in the original packaging with no damage, in new condition, we will process a refund to your original payment account within 2 business days. A Return Authorization Number is required.

Yes. Whenever you place an order on our website, your credit card (or other payment) information is protected by Secure Sockets Layer (SSL), a sophisticated technology that encrypts all your private information as it travels over the Internet. For details on this and other ways we protect your security, see our privacy statement.

We do our best to ensure products are in stock but they can, from time to time, become back ordered or discontinued by our suppliers. We will notify you as soon as we become aware of a backorder or discontinuation. You will be given the option to keep your order (if back ordered) or cancel for a full refund (in either case).

We currently ship only to the contiguous U.S. (lower 48 states) at this time. We regret that we are unable to ship to international addresses including Hawaii, Alaska, and Puerto Rico and apologize for any inconvenience.

Unfortunately, we don't offer expedited shipping. We currently offer standard ground shipping only. Please allow 3-5 business days for production time. Your order will arrive approximately 2-6 business days after orders are processed, and produced.

Unless the product is defective or the return is a direct result of a West Frames error, a restocking fee of 20% will be apply to the purchase price paid less shipping and handling, plus any applicable sales tax, which would be applied through a total reduced refund or credit.

West Frames makes every effort to provide high-quality images, and measurements to assist you in selecting your order. However, images may vary in color depending on your monitor color settings. Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your order we suggest contacting us by phone or e-mail in order to further assist you. Please note: We are not responsible for color variations or measurements that slightly off (one inches or less). All Returns will be subject to our return policies & fees.

We do not accept returns/exchanges on custom-made or special order items. These types of sales are Final Sale and are non-refundable and/or exchangeable.

We do not offer wholesale pricing, at this time. We offer bulk discounts for orders with 10+ items. Please email us for more information.

For online orders we use standard framing acrylic. In-store, we offer several types of glass and acrylic options to choose from.

We currently ship only to the contiguous U.S. (lower 48 states) at this time. We regret that we are unable to ship to international addresses including Hawaii, Alaska, and Puerto Rico and apologize for any inconvenience.

Our frames & mirrors are made to order. Please allow 5-7 business days for production time. Your order will arrive approximately 2-8 business days after orders are processed, and produced, depending on your delivery location. Delivery time does not include Saturdays, Sundays, or holidays. Items purchased together will not necessarily be shipped together. All ship times are on business days.

There is no sales tax collected on any order shipped outside of California. West Frames will collect the appropriate sales tax for orders shipped within the state of California.

Shipping charges for your order are calculated and displayed at checkout.