It is very important you inspect the purchase upon arrival. If you receive an item that is damaged, or defective, you must notify us via email within (5) days of receiving the merchandise. All items should be opened and inspected within (5) days of receipt. We will, at our discretion, repair or replace the item.
Please keep the original box and packaging materials in the case of damage. Refunds or replacements for damaged items will be considered for up to a maximum of 30 days. To initiate a damage claim, please email us at email@example.com.
Please include the following details that apply to your case in your email:
1/A photo of the damage to your item(s) and a photo of the shipping box it arrived in. This is for us to evaluate the damage and approve your request.
2/Your order number with a brief description of the damage.
Please keep all boxes and packaging material until your claim is resolved. West Frames will not be held liable for any repackaging fees that will incur due to original packaging being disposed of.